Privacy Policy

Overview

Retention Health ("we," "our," or "us") provides retention infrastructure for subscription-based healthcare programs. This Privacy Policy describes how we collect, use, and protect information in connection with our platform.

Information We Collect

We collect limited information necessary to operate our retention infrastructure platform:

• Clinic account information (business name, contact details)
• Usage data and analytics related to platform engagement
• Behavioral nutrition inputs provided by end users through clinic deployments
• Technical information (IP addresses, browser type, device information)

How We Use Information

Information collected is used to:

• Provide and maintain the retention infrastructure platform
• Generate adaptive behavioral nutrition recommendations
• Provide usage analytics and retention metrics to clinic partners
• Improve platform functionality and user experience
• Communicate with clinic partners about service delivery

Data Minimization

Retention Health is designed to minimize data collection and storage. We do not:

• Replace or integrate with clinical systems
• Store protected health information (PHI) beyond operational necessity
• Provide medical decision-making or clinical advice
• Share data with third-party advertisers or marketers

Data Security

We implement industry-standard security measures to protect information:

• Encrypted data transmission using TLS
• Multi-tenant logical separation between clinic environments
• Role-based access controls
• Hosting on Cloudflare's secure global network

Data Retention

We retain operational data only as long as necessary to provide services to clinic partners. Clinic partners may request data deletion upon termination of services, subject to legal and operational requirements.

Third-Party Services

Our platform is hosted on Cloudflare infrastructure. We do not share data with third-party marketing or advertising services.

Clinic Partner Responsibilities

Clinic partners deploying Retention Health infrastructure are responsible for:

• Obtaining appropriate consents from their patients
• Maintaining compliance with applicable healthcare regulations
• Providing appropriate privacy notices to end users
• Maintaining clinical oversight of patient care

Your Rights

Depending on your jurisdiction, you may have rights regarding your information, including access, correction, and deletion. Contact us at the email below to exercise these rights.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated to clinic partners via email.

Contact Us

For privacy-related questions or requests:

Email: [email protected]

Address: 302 Arapahoe Ave, Boulder, CO 80301